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RECENT FEEDBACK FROM OUR CUSTOMERS

(as excerpted from our customer service email)

I received the locket this morning, and it's fantastic. You do an excellent job and I fully intend to purchase again from you in the future. Again, thank you very much.

 

-Joe

Just to let you know I received my locket today and it is wonderful!  Such a wonderful way to remember to long-time companion that is waiting for me at the Rainbow Bridge !

Thank you so much,

Cheryl

I received my locket today, I couldn't believe how fast I
received it. The locket is perfect. My daughter is going to love. Great
product and great company. I will recommend you to everyone I know.

My order arrived yesterday and, to say Im pleased with them is an understatement !! The watches are beautiful, they are presents for my 2 brothers and will hold a photo of our dear mother who died suddenly this year - I know the boys will treasure them.

I just received the [Darla Locket] I purchased.  The locket is beautiful, even above my expectations, and the engraving is perfect. I am so pleased with the quality of the merchandise and also with the prompt shipment.

I will certainly visit your website when I shop for future purchases. Your kind representative was very helpful and informative in answering my questions.

I got the  [Julia Locket] today and I am soooooo happy with it. I was expecting perfection and somehow you guys exceeded that expectation. It is absolutely gorgeous and the engravings are just perfect. Thank you so much for making this a great online experience and for making this the perfect gift for my wife. I can't tell you how pleased I am with everything. Please pass this along to the engraver who did such a wonderful job too. It's just exactly what I had hoped for.
Thank you so much for sending my replacement locket parts. I was genuinely impressed by the promptness and courtesy given to my request. I will definitely shop with you again and will recommend it to all my friends!

I received my locket yesterday and I love it! 

Thanks for your help and patience in all the exchanging I did.

I love all three of my lockets. 

You're a great company!- Mary

My locket has arrived and it is even more beautiful than I expected. I can't wait to put my baby girl's photo in it! Thank you so much for your excellent customer service!

Stefanie 
I could not be happier with the arrival speed, quality, and pricing of my recent order.  It is rare that you get all three in todays climate.  Thank you for setting a standard all business should strive for.

Yet again i have to congratulate you on your professional service. I cant believe how quickly my gift arrived and yet again the presentation is fantastic as is the quality of the product. I look forward to ordering from you again knowing that you will make it an extra special gift Thank you

I have to say that it has been such a pleasure dealing with your company. I had made a mistake in my shipping address and called your company and it was nothing more than a delightful experience. The customer service was excellent and I received my package today which was a gift for my mother's 70th birthday and it was just beautiful. The packaging was exceptional. I will be telling everybody I know and my Mother who will be as well.

I am always a little leary about buying anything over the internet. You just never really know what you are going to get. I have to say, that I am glad I overcame my hesitance and ordered from Heartsmith. I absolutely loved the locket and I am sure that my mom is going to love it too. It is much nicer than I could have imagined. I will continue to shop with you in the future. I do have one question. I noticed in the video on inserting the pictures into the lockets that there was a little plastic insert that went over the pictures to protect it. My locket actually didn't have the little plastic inserts. any ideas how I get the pictures to stay in the locket? I am finding that my pictures are a little smaller so they aren't staying in the area correctly. Ideas?
I just want you to know how thrilled I am with my Janet locket. I was so afraid that it would not be easy to put the pictures in it, but after following the directions,, they went in easily and beautifully. Now I can have Mother and my little dog, Callie who just recently passed away near my heart at all times. Thank you; the locket is lovely beyond words!

short note with thanks for the locket ,as promised was here for christmas, my sister in law was emotional and overjoyed with it. i would like to say an extra thanks for all your help with ordering this locket as your aware i had a few problems, im very gratefull, i will of course be ordering from you again in the spring for my daughters first birthday and her first locket, so with much thanks again and i look forward to shopping with yourselves soon. may a wish you all the best for 2008... claire   from the United Kingdom, 

 My exquisite locket arrived today. Thank-you for your wonderful service. The engraving is perfect.

I just wanted to let you know I received my order today and I couldn't be more pleased.  I searched local stores and online forever to find the perfect locket for my sister and I to hold a picture of my Dad who passed away recently and to find this locket that held 4 pictures along with being able to have it engraved without a lot of restrictions turned out better then I could ever imagine.  We will cherish these forever Thank you so much!

Kelly

Thank you very much for that consideration, I appreciate it immensely.

I think your locket will allow me to express my feelings, even from

Iraq, Thanks again.

Mike
I received my locket faster than expected and it came in a beautiful gift box, and was more beautiful than expected. I totally love it and have received so many compliments. I would never hesitate to recommend you and buy from you again. I'm a totally satisfied and thrilled new customer.   EM

Lauren: I cannot begin to thank you for the most magnificent locket for our daughter Carrie. The size, the font, the style, the chain (good choice on the 1.5 wheat) and the packaging. She went nuts, not to mention my husband and I. I know the whole world buys online, but you surpassed our expectations. I believe you misunderstood, Carrie is married, but I did not want to rain on her husband's parade with all of his gifts,diamonds and all. So, when she opened the gift, cried and then jumped, she immediately put in on and now had her diamond necklace shorter and then the most gorgeous locket longer. She said, Mom, did you notice in Vogue, that Ralph Lauren ad with the model wearing a longer locket. You rock!!!!!! I told her, NO, Lauren rocks. Many many thanks for your help, guidance, creativity, excellent marketing and patience
Have a great remainder of the summer, you have a huge fan club, and I have spread the word. Thank you, Natalie B.

The locket arrived today, and I couldn't be happier.
I searched for such a long time to find a locket to hold a small item, that looked like a pendant and not a traditional locket.
It's simply beautiful!
Thank you so much for your wonderful customer service, as well.

-Christine
I must say that you have very fast service. Helpful, friendly staff and I loved my locket online, but when I received it realized that the photo didn't really do justice to looking at and handling the piece in person. It's more beautiful and has a very satisfying weight and quality about it. I have already recommended you to friends and will be shopping with you again. Thank you for this wonderful keepsake locket.

 YOU HAVE BEEN SO HELPFUL...AND WITHOUT THAT, WE COULDN'T HAVE HAD A VERY VERY SPECIAL SENTIMENT...I WOULD HAVE RUSHED THROUGH...AND WE WOULD HAVE LOST THAT MOMENT.. Gipsie

We received the new locket over the weekend. The wife is pleased, so I am pleased too. Thanks so much for all your help. It is rare pleasure these days to enjoy such wonderful customer service.

Absolutely!  I'm still so excited about the locket's.  It's so hard to find quality jewelry that will be cherished as a keepsake, without paying a huge amount.  I know it's difficult to keep everyone happy during the holidays, everyone is rushing to get things done, but your product is well worth the wait...and believe me, I looked everywhere for something comparable.

This is the third time I have purchased this item. It makes a great gift and has a lovely, long chain for wearing. Everyone who has received lockets as gifts from your site has been delighted!

Thank you for the great selection and the terrific service.

Margaret
I just want to thank you so much for making sure my locket got
to me in time for my wedding.  Not only is the locket BEAUTIFUL, it really
meant a lot to me because I especially wanted a locket to wear as my mother
passed away last September and I wanted her to be with me all day. I can't
thank you enough!! 

Jessica-Long Beach, CA

 

BUYER'S GUIDE



Take a moment to learn how to recognize exceptional quality in precious metals, or how to select just the right piece for any occasion!

 


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Our Love Paws Locket
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